Problems arise when chilled or frozen products have spoiled or thawed in transit due to:
– Unacceptable temperature fluctuations during the sea voyage or overland transit
– Malfunctioning or breakdown of refrigeration machinery
– Human errors
– Post harvest diseases and disorders
– Road accidents that requires a ‘cross-stuffing’ operation
We are usually called in to deal with any Claims Investigation that typically include the following:
– Thorough review of all pre-load, load passage and arrival/transit documentation
– Investigation of the cause(s), nature, and extent of any claim including photographic evidence
– Arranging microbiological analysis where appropriate
